Question 1

What is Livelii?

Accepted Answer

We are a platform built for self-employed freelancers, independent workers, contractors, gig workers and anyone non-traditionally employed to belong to a community and get access to services and products designed specifically for them. Livelii exists to provide products and services that reward workers for their contributions to our economy without bias against their type of employment and to see independent workers for the valuable assets they are.

Question 2

What does Livelii do?

Accepted Answer

Livelii acts as an aggregator and advocate for its members. We provide owned technology to improve member experiences through use of our platform that positively impacts their livelihood and creates accessibility across health, wealth and business tools. In many cases we will negotiate products with third party suppliers and providers that work in tandem with our owned technology to provide our community with critical supports and our providers with opportunities for innovative services.

Question 3

What do I get with my Livelii Membership?

Accepted Answer

Becoming a Livelii Member means you're registered as part of our collective. Today, that membership buys you access to our services, use of our technology, our resources designed for self-employed workers and our group benefits plans tailored to individuals and their families.

Question 4

How much is a Membership with Livelii?

Accepted Answer

We offer 2 membership subscriptions which are tied to your benefits selection. Your subscription includes our services, support and available technology as well as enrolment to our benefits policy upon eligibility (waiting period of 3 months).   Our current promotional rates are: Livelii Membership (1 person) $90/mo + applicable taxes* Livelii+ Membership (2+ people) $190/mo + applicable taxes*   These rates are locked in for VGVA Promotional Members for the first 12 months of their subscription.   *with VGVA discount (regularly $149/$249 monthly)

Question 5

How do I signup for Livelii?

Accepted Answer

Head on over to livelii.io/get-started to begin your registration process.

Question 6

Do I qualify for Livelii's Health, Dental and Life Insurance benefits?"

Accepted Answer

Our services and products are available throughout Canada (with the exception of Quebec - sorry guys, we’ll be there soon!) to independent workers, contractors, freelancers, consultants, gig workers or whatever you’d like to call yourself! We require your business to be a Canadian sole proprietorship or incorporation of one (you as the sole director and employee) as your business structure.

Businesses that have employees are not currently eligible for our products. You’ve also got to be over 18, and under 65 with a Canadian financial institution bank account.

Question 7

What are Livelii Member Perks?

Accepted Answer

A marketplace where Livelii members get access to a large selection of global, national brands and local deals across Canada.

Question 8

Dental Coverage

Accepted Answer

Enter your answer here

Question 9

Extended Health Care Benefit

Accepted Answer

Enter your answer here

Question 10

Prescription Drugs

Accepted Answer

Enter your answer here

Question 11

What role does Livelii play?

Accepted Answer

Livelii acts as a plan sponsor and administers group health and dental benefits plans for our members as provided by Manulife. That includes handling all of the administrative tasks, answering your questions about plan details, providing members with policy and member ID numbers, and your plan member booklet. We also negotiate the plan inclusions and pricing on behalf of our membership and welcome your input throughout our relationship via surveys or directly at support@livelii.io.

Question 12

Do I qualify for Livelii's Health, Dental and Life Insurance benefits?"

Accepted Answer

Our services and products are available throughout Canada (with the exception of Quebec - sorry guys, we’ll be there soon!) to independent workers, contractors, freelancers, consultants, gig workers or whatever you’d like to call yourself! We require your business to be a Canadian sole proprietorship or incorporation of one (you as the sole director and employee) as your business structure.

Businesses that have employees are not currently eligible for our products. You’ve also got to be over 18, and under 65 with a Canadian financial institution bank account.

Question 13

What if I, or my family members have coverage under another plan?"

Accepted Answer

Our plans and policies can be used in tandem with other coverage secured under the individual members name, as well as for coordination of benefits with plans secured under dependants names (policies that your spouse has registered you for). Just let us know while you're registering and we'll be sure to have it noted on your file.

Question 14

What does the enrolment process look like?

Accepted Answer

Our enrolment process is simple: 1) Signup, qualify, and begin your registration process through our website. 2) Once you have reached eligibility (i.e. completed the 90-day waiting period) you will be enrolled on your selected plan.

Question 15

Can I check if a specific drug is covered?

Accepted Answer

We act as a plan sponsor and administer group benefits plans for our members as provided by Manulife. Our plan is designed to support individuals and their families who meet our criteria, and is not intended to address specific medical conditions or unique situations, although some coverage may apply. In the event that specific conditions or unique situations exist, we do not complete DIN coverage inquiries, or pre-authorization requests to qualify specific medications, dental procedures or extended health care. It is our intent to provide a benefits plan and policy equivalent to what would be provided by a traditional employer for your members.

Question 16

What's included in my plan?

Accepted Answer

We've got a great coverage booklet which outlines all inclusions across dental, precription drugs, and extended health care which you can review here: https://bit.ly/39bZQzP

Question 17

Can Virtual Gurus see my information?

Accepted Answer

Our friends at Virtual Gurus will see your membership status, email address, and the date you began your relationship with us. They will monitor the VGVA group and have the ability to request withdrawal in the event that a virtual assistant is no longer eligible for participation in the partner program.

Question 18

What happens if I no longer work with Virtual Gurus?

Accepted Answer

In the event that you part ways with Virutal Gurus you will have the opportunity to remain with Livelii, and be subject to the current published rates (this great discount through Virtuals Gurus will no longer be available - sorry!) for the remainder of your 12 month term, or you may cancel and be subject to a 15% cancellation fee of your remaining contract obligations.

Question 19

How do I pay for Livelii?

Accepted Answer

You can pay using your credit or debit card.We use Stripe to accept any payments through our site on a secured portal. This data is not stored with Livelii, leaving what belongs in the vault, in the vault with Stripe.

Question 20

When do I start paying?

Accepted Answer

Your payment begins upon registration, we will charge you a deposit equivalent to 2 months (applied to your first and last month) of the current published rate of your selected services/product(s). Once you've completed the waiting period, you become eligible, then enrolled. You will then be billed the current published monthly rate based on the services/product(s) selected starting 30 days after you are enrolled on the plan.

Question 21

What if I miss a payment?

Accepted Answer

If we are unable to process your payment for any reason, we’ll keep bugging you to settle your tab. But eventually, if we have not received your payment on or before the last day of that billing cycle we will use your deposit to pay the balance owed and terminate your membership. You will also be charged a penalty fee (“Penalty Fee”) of fifteen percent (15%) of your remaining subscription contract to the Service (including any fees related to the Product and/or Services to which you are subscribed). This Penalty Fee will be used to offset any increases in costs absorbed by our Members by your default. We don't want it to come to this - so we do our best to keep you informed - you do your best to keep up with your subscription.

Question 22

How can I reach you?

Accepted Answer

You can always get in touch with our team by emailing us at hey@livelii.io or support@livelii.io for support issues. You can also reach us via the chat window located at the bottom right corner of our website.

Question 23

How do you keep my information private?

Accepted Answer

We highly value and respect your privacy (see our Privacy Policy). We will never sell your information, or share it with anyone except for the purposes of providing our services and promoting our business.

Group Benefits Community Partners FAQ | Blog

Group Benefits
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