Frequently asked questions
ABOUT LIVELII
What is Livelii?
We are a platform built for self-employed freelancers, independent workers, contractors, gig workers and anyone non-traditionally employed to belong to a community and get access to services and products designed specifically for them. Livelii exists to provide products and services that reward workers for their contributions to our economy without bias against their type of employment and to see independent workers for the valuable assets they are.
What does Livelii do?
What do I get with my Livelii Membership?
Becoming a Livelii Member means you're registered as part of our collective. Today, that membership buys you access to our services, use of our technology, our resources designed for self-employed workers and our group benefits plans tailored to individuals and their families.
How much is a Membership with Livelii?
We offer 2 membership subscriptions which are tied to your benefits selection. Your subscription includes our services, support and available technology as well as enrolment to our benefits policy upon eligibility (waiting period of 3 months).
How do I signup for Livelii?
Head on over to livelii.io/get-started to begin your registration process.
MANULIFE GROUP BENEFITS
What role does Livelii play?
Livelii acts as a plan sponsor and administers group health and dental benefits plans for our members as provided by Manulife. That includes handling all of the administrative tasks, answering your questions about plan details, providing members with policy and member ID numbers, and your plan member booklet. We also negotiate the plan inclusions and pricing on behalf of our membership and welcome your input throughout our relationship via surveys or directly at support@livelii.io.
Do I qualify for Livelii's Health, Dental and Life Insurance benefits?
Our services and products are available throughout Canada (with the exception of Quebec - sorry guys, we’ll be there soon!) to independent workers, contractors, freelancers, consultants, gig workers or whatever you’d like to call yourself! We require your business to be a Canadian sole proprietorship or incorporation of one (you as the sole director and employee) as your business structure.
Businesses that have employees are not currently eligible for our products. You’ve also got to be over 18, and under 65 with a Canadian financial institution bank account.
What if I, or my family members have coverage under another plan?
Our plans and policies can be used in tandem with other coverage secured under the individual members name, as well as for coordination of benefits with plans secured under dependants names (policies that your spouse has registered you for). Just let us know while you're registering and we'll be sure to have it noted on your file.
What does the enrolment process look like?
Our enrolment process is simple: 1) Signup and begin your registration process through our website. 2) Once you have reached eligibility (i.e. completed the 90-day waiting period) you will be enrolled on your selected plan.
Can I check if a specific drug is covered?
We act as a plan sponsor and administer group benefits plans for our members as provided by Manulife. Our plan is designed to support individuals and their families who meet our criteria, and is not intended to address specific medical conditions or unique situations, although some coverage may apply. In the event that specific conditions or unique situations exist, we do not complete DIN coverage inquiries, or pre-authorization requests to qualify specific medications, dental procedures or extended health care. It is our intent to provide a benefits plan and policy equivalent to what would be provided by a traditional employer for your members.
PRIVACY
How do you keep my information private?
We highly value and respect your privacy (see our Privacy Policy). We will never sell your information, or share it with anyone except for the purposes of providing our services and promoting our business.
PAYMENTS
How do I pay for Livelii?
You can pay using your credit or debit card.We use Stripe to accept any payments through our site on a secured portal. This data is not stored with Livelii, leaving what belongs in the vault, in the vault with Stripe.
When do I start paying?
Your payment begins upon registration, we will charge you a deposit equivalent to 1 month (applied to your last month) of the current published rate of your selected services/product(s). Once you've completed the waiting period, you become eligible, then enrolled. You will then be billed the current published monthly rate based on the services/product(s) selected starting the day you are enrolled on the plan.
What if I miss a payment?
If we are unable to process your payment for any reason, we’ll keep bugging you to settle your tab. But eventually, if we have not received your payment on or before the last day of that billing cycle we will use your deposit to pay the balance owed and terminate your membership. You will also be charged a penalty fee (“Penalty Fee”) of fifteen percent (15%) of your remaining subscription contract to the Service (including any fees related to the Product and/or Services to which you are subscribed). This Penalty Fee will be used to offset any increases in costs absorbed by our Members by your default. We don't want it to come to this - so we do our best to keep you informed - you do your best to keep up with your subscription.
SUPPORT
How can I reach you?
You can always get in touch with our team by emailing us at hey@livelii.io or support@livelii.io for support issues. You can also reach us via the chat window located at the bottom right corner of our website.
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